Terms & Conditions

Effective Date: 3 November 2026

Welcome to A1 Spine. These Terms & Conditions govern your access to and use of our website, https://aonespine.in, and the information and services made available through it.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using the website.

1. About A1 Spine

A1 Spine is dedicated to providing information and services related to physiotherapy, spine care, pain management, physical rehabilitation and overall musculoskeletal health.

Through our website, visitors can:

• Explore our physiotherapy and rehabilitation services.
• Learn about spine care and pain management.
• Find information about our clinic locations.
• Submit enquiries and request appointments.
• Contact our team for service-related assistance.

All information provided on the website is intended to help visitors understand our services and make informed decisions.

2. Medical Disclaimer

The information available on the A1 Spine website is intended for general educational and informational purposes only.

It should not be considered a substitute for professional medical advice, diagnosis or treatment.

• Every individual has different health conditions and treatment requirements.
• Treatment recommendations should be based on an appropriate professional assessment.
• Website content, articles and exercise suggestions should not replace consultation with a qualified healthcare professional.
• Do not start, stop or modify any treatment or exercise programme without appropriate professional guidance.

A1 Spine does not guarantee specific treatment outcomes or recovery timelines, as results may vary depending on individual health conditions and other factors.

3. Emergency Medical Situations

Our website is not designed to provide emergency medical assistance.

If you experience severe pain, sudden weakness, serious injury or any potentially life-threatening medical condition, seek immediate medical attention from the nearest emergency medical facility.

Do not rely on website enquiries, emails or appointment request forms for emergency assistance.

4. Appointment Booking and Enquiries

Visitors may use our website to submit appointment requests or enquiries regarding our services.

Please note:

• Submitting an appointment request does not automatically confirm your appointment.
• Appointments are subject to availability and confirmation by our team.
• You must provide accurate contact information while submitting an enquiry.
• A1 Spine reserves the right to reschedule or cancel appointments due to unavoidable circumstances.
• Patients are requested to inform the clinic in advance if they wish to cancel or reschedule an appointment.

A professional healthcare relationship is established through the appropriate consultation and clinical process, not merely by browsing the website or submitting an enquiry.

5. Services and Treatment Information

A1 Spine provides information about physiotherapy, spine care, rehabilitation and related services through its website.

The services displayed may vary depending on clinic location, practitioner availability and individual patient requirements.

The suitability of any particular treatment or therapy will be determined following an appropriate assessment.

A1 Spine reserves the right to modify, update or discontinue any service without prior notice, subject to applicable legal requirements and commitments already made to patients.

6. Fees, Payments and Refund Policy

Details regarding consultation fees, treatment charges, packages and other applicable costs will be communicated by the clinic before the relevant service is availed.

• All payments must be made through the payment methods authorised by A1 Spine.
• Applicable charges will be communicated before payment.
• Any package validity, cancellation, rescheduling or refund conditions will be shared separately at the time of purchase.
• Refund requests, where applicable, will be handled according to the clinic’s communicated refund policy and applicable consumer protection laws.

For specific information regarding fees, payments or refunds, please contact our clinic directly.

7. User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when submitting enquiries.
• Use the website only for lawful purposes.
• Avoid submitting false, misleading or unauthorised information.
• Not attempt to damage, disrupt or interfere with website functionality.
• Not upload viruses, malicious software or harmful content.
• Not misuse website content, forms or communication facilities.
• Respect the intellectual property rights of A1 Spine and other third parties.

Any misuse of the website may result in restricted access or appropriate legal action where necessary.

8. Intellectual Property Rights

All content available on the A1 Spine website, including:

• Text and written content.
• Logos and brand elements.
• Images and photographs.
• Graphics and illustrations.
• Videos and multimedia content.
• Website design and layout.

is owned by A1 Spine or used with appropriate permission, unless otherwise stated.

You may access and use this content for personal, non-commercial purposes.

Reproduction, copying, modification, distribution or commercial use of any website content without prior written permission from A1 Spine is prohibited, except where permitted by applicable law.

9. Third-Party Links

Our website may contain links to external websites, social media platforms or third-party services for additional information and convenience.

A1 Spine does not control or guarantee the accuracy, availability, security or content of these external websites.

Users accessing third-party websites do so at their own discretion and are subject to the respective terms and privacy policies of those platforms.

10. Website Availability and Accuracy

We make reasonable efforts to ensure that the information published on our website is accurate, relevant and updated.

However:

• Website content may occasionally contain errors or outdated information.
• Services, clinic timings and availability may change.
• Website access may be temporarily interrupted due to maintenance or technical issues.

A1 Spine does not guarantee uninterrupted website availability or that all information will always be error-free.

We reserve the right to update, modify or remove website content whenever necessary.

11. Limitation of Liability

To the extent permitted by applicable law, A1 Spine shall not be responsible for losses arising solely from:

• Reliance on general information published on the website without appropriate professional consultation.
• Temporary website interruptions or technical issues.
• External website content or third-party services.
• Unauthorised access caused by circumstances beyond reasonable security controls.

Nothing in these Terms & Conditions excludes or limits any liability, patient rights or consumer rights that cannot legally be excluded or limited under applicable Indian law.

These provisions do not remove or reduce any professional responsibilities applicable to clinical services.

12. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy.

We may collect and process personal information, including contact details and information voluntarily provided through enquiry or appointment forms, in accordance with our Privacy Policy and applicable laws.

We encourage all visitors to read our Privacy Policy to understand how their information is handled.

13. Changes to Terms & Conditions

A1 Spine reserves the right to revise or update these Terms & Conditions whenever necessary.

Changes will be published on this page with an updated effective date.

Visitors are encouraged to review this page periodically to remain informed about the applicable terms of website usage.

14. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of competent courts in Delhi, India, subject to applicable consumer protection laws and mandatory legal rights.

15. Contact Information

For questions, concerns or clarification regarding these Terms & Conditions, please contact us:

A1 Spine

Website: https://aonespine.in

Email: info@aonespine.in

Phone: +91 95990 10759

Address: D-2, 123, 3rd Pusta Main Rd, 3 Pusta, Pusta Number 3, Sonia Vihar, Delhi, 110090

Thank you for choosing A1 Spine. Your trust and well-being remain important to us.