Who We Are
Effective Date: 3 November 2026
At A1 Spine, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, book an appointment or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or contact A1 Spine, we may collect the following types of information:
Personal Information
- Full name
- Phone number and email address
- Contact details and preferred communication method
- Appointment booking and enquiry details
Health-Related Information
To understand your requirements and assist with your physiotherapy or rehabilitation enquiries, we may collect information such as:
- Details of pain, injuries or physical discomfort
- Medical history and previous treatments
- Reports, prescriptions or diagnostic information voluntarily shared with us
- Physiotherapy and rehabilitation requirements
Technical Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Pages visited and time spent on the website
- Website usage and interaction data
- Cookies and similar tracking technologies, where enabled
2. How We Use Your Information
A1 Spine uses your information for the following purposes:
- To respond to your enquiries and requests.
- To schedule, confirm and manage appointments.
- To understand your physiotherapy and rehabilitation requirements.
- To provide relevant information about our services.
- To communicate appointment reminders and service updates.
- To improve our website, services and patient experience.
- To maintain internal records and comply with applicable legal requirements.
- To protect our website against unauthorised access, misuse and fraudulent activities.
We do not use your personal information for purposes unrelated to the services you have requested without an appropriate legal basis.
3. Protection of Medical and Health Information
We understand that health-related information is personal and sensitive.
Any medical or health-related information voluntarily shared with A1 Spine is handled with appropriate care and confidentiality. Access to such information is restricted to authorised personnel who need it for relevant administrative or service-related purposes.
We take reasonable steps to prevent unauthorised access, disclosure, alteration or misuse of your information.
Please avoid submitting extensive medical records through general website enquiry forms unless specifically requested through an appropriate channel.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.
Cookies may help us:
- Improve website performance and navigation.
- Understand visitor preferences.
- Analyse website traffic and engagement.
- Measure the effectiveness of marketing campaigns, where applicable.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionalities.
Where required, we will seek appropriate consent before using non-essential cookies or tracking technologies.
5. Sharing of Information
A1 Spine respects your privacy and does not sell or rent your personal information to third parties.
However, we may share relevant information in limited circumstances, including:
- Authorised Staff: With authorised clinic personnel involved in responding to enquiries or coordinating services.
- Service Providers: With trusted website hosting, maintenance, appointment management, analytics and communication providers.
- Healthcare Professionals: Where necessary for coordinating relevant healthcare services and where an appropriate legal basis or permission exists.
- Legal Authorities: When disclosure is required under applicable laws, regulations or legal proceedings.
Any sharing of information is limited to what is reasonably necessary for the relevant purpose.
6. Data Storage and Security
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Your information is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet applicable legal and regulatory requirements.
Although we take appropriate precautions, no online platform or electronic storage system can guarantee complete security.
7. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or external services.
A1 Spine is not responsible for the privacy practices, content or security of these external websites. We recommend reviewing their respective privacy policies before sharing personal information with them.
8. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction or updating of inaccurate information.
- Request deletion of your personal information where legally permissible.
- Withdraw consent where information is processed based on your consent.
- Raise concerns regarding how your information is collected or used.
- Opt out of non-essential promotional communications.
To exercise these rights, please contact us using the details provided below. We may request identity verification before processing your request.
9. Children’s Privacy
Our website is primarily intended for individuals seeking information about physiotherapy, spine care and rehabilitation services.
Where information relating to a child is required, it should be provided by a parent or lawful guardian in accordance with applicable laws and consent requirements.
We do not knowingly collect children’s personal information through the website without the required parental or guardian involvement.
10. Changes to This Privacy Policy
A1 Spine reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our services, website functionality, technology or applicable laws.
Any updates will be published on this page along with the revised effective date.
We encourage visitors to review this page periodically to stay informed about how their information is protected.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
A1 Spine
Website: https://aonespine.in
Email: info@aonespine.in
Phone: +91 95990 10759
Address: D-2, 123, 3rd Pusta Main Rd, 3 Pusta, Pusta Number 3, Sonia Vihar, Delhi, 110090
Your privacy matters to us. At A1 Spine, we are committed to treating your personal information with care, responsibility and confidentiality.